Service Delivery Policy

Upon successful purchase, customers receive access to our baseball analytics and performance improvement services through our online platform. Individual services, including swing analysis, movement assessments, coaching recommendations, video breakdowns, training content and membership benefits, are delivered electronically through customer accounts, email communications, virtual sessions or our online portal.

Activation

New memberships typically become active immediately upon payment approval. Your account, app and dashboard access are available as soon as enrollment is complete.

Analysis and remote services

Customized analysis services may require up to 3–5 business days for completion after all required customer information, videos or assessment data have been submitted. Remote strength programming and virtual training sessions are delivered through your account and scheduled virtual sessions.

In-facility services

Lab assessments, movement screens, lessons, cage sessions and gym access take place at our facility at 10605 Southern Loop Blvd, Pineville, NC 28134. All in-facility services require an advance reservation and are subject to availability. Reservations are made through your account or by contacting us.

No physical shipping

No physical products are shipped.

Your responsibilities

Customers are responsible for providing accurate contact information and any materials necessary for the delivery of services, such as videos or assessment data.

Delays

If there are delays in service delivery, we will communicate updates promptly and work to resolve any issues as quickly as possible. Questions about a delivery can be sent to info@kinectsportslab.com or by calling (518) 852-6798.