Refund & Cancellation Policy

This policy explains how refunds and cancellations work for purchases made from Kinect Sports Lab. Current prices are listed on our pricing page.

Annual memberships

Annual memberships are a 12-month commitment, billed monthly. Membership fees are not refundable once a billing period has begun, and cancelling does not remove the obligation for the remaining monthly payments in the commitment unless we agree otherwise in writing. Pro Player memberships cover the season stated at purchase (October 15 through February 15) and are not refundable once the season has begun.

To end a membership at the close of its commitment, contact us before your next billing date.

Reservations and late cancellations

In-facility services require an advance reservation. Reservations may be cancelled or rescheduled free of charge at least 48 hours before the scheduled time. Cancellations made less than 48 hours in advance, and missed appointments, are charged a $50 cancellation fee.

A la carte services and add-ons

Lessons, sessions and other a la carte services that have been delivered are not refundable. If you cancel at least 48 hours ahead, you will not be charged for the session, or you may receive a refund of any amount already paid for it. Priority Booking is billed monthly and may be cancelled before the next billing date; the current month is not refunded.

When we will refund you

• You were charged in error or charged more than once for the same purchase.
• We were unable to provide a service you paid for and could not reschedule it with you.
• We cancel a session or event and you prefer a refund to a new date.

How refunds are issued

Approved refunds are returned to the original payment method. Once approved, please allow 5–10 business days for the credit to appear, depending on your bank or card issuer. We may offer account credit instead where you agree to it.

How to request one

Email info@kinectsportslab.com or call (518) 852-6798 with the athlete’s name, the date of the purchase and the reason for the request. We respond within two business days. If you have a concern about a charge, please contact us first so we can resolve it quickly.